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Position(s) I am Applying for

Technology Coordinator

Michael Best & Friedrich has an opportunity at the Milwaukee or Chicago office for a Technology Coordinator.  The Technology Coordinator works closely with the Marketing & Business Development Team and the Firm's Technology Services group to maintain and manage the Firm's Contact Relationship Management System (CRM), website, email distribution software, and other marketing/technology-related duties. 
Responsibilities and Duties:
  • Manage the Contact Relationship Management (CRM) database
  • Work with team members on the migration to a new CRM system (InterAction moving to Microsoft Dynamics BDP)
  • Maintain and develop best practices/data entry standards
  • Research and enter information to supplement current data in CRM system
  • Create requested CRM reports
  • Handle all incoming calls and questions regarding the CRM database
  • Update CRM records as necessary
  • Enter new clients and marketing data from EMI database to CRM database
  • Maintain firm's existing mailing lists
  • Maintain and enhance firm website
  • Provide reporting on SEO and click/view statistics
  • Handle all back-end changes to the website
  • Provide ideas and suggestions for improvements to the website
  • Handle posting of all new marketing promotions to the website, including invitations, client alerts, announcements, etc.
  • Handle Vuture (email distribution software) program, including coordination of distribution of mass electronic mailings and reporting statistics
  • Assist with webinar technology as needed
Knowledge, Skills, Abilities and Other Characteristics:
  • Database, Excel, and Work Processing experience
  • Detail oriented
  • Ability to manage several tasks simultaneously
  • Excellent communication skills
  • Professional client service manner, responsiveness, flexibility, and adaptability
  • Excellent customer service skills
  • Experience in CRM systems and Vuture, preferred
Minimum Education and Experience:
  • Bachelor's Degree
  • At least three years of experience, preferably in a professional services environment
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